I bought this item as a gift for my girlfriend and had a picture of our two dogs engraved into it.I thought the photo would come out well, but when it was delivered it was amazing.The seller was extremely helpful and responsive to questions, can't recommend highly enough.
E
Ex Tech Lead
Made a nice gift
Very cool, came out great and they made and shipped it in time for a close deadline for you procrastinators out there. :-)
K
Kindle Customer
Just perfect
I ordered this for a very dear friend after losing her husband.It is very beautiful
N
Nakisha Lynn Cabb
Perfect!
Shipped fast and turned out great!! Ty
J
Jonnika Robertson
Not sturdy and need adapter
It's cute, but you have tobpurchase an adapter to plug into wall. Also, you have to be careful as you place it on an unsecured wood stand. There is no connector.
For standard shipping, we process orders in 1-3 business days, with delivery taking an additional 5-7 business days. We also offer a Premium Insured Shipping option, which ensures your order is processed within 48 hours and delivered in just 3-5 business days. Plus, if your item is damaged during transit, we will replace it, no questions asked. Once your order is shipped, you'll receive tracking details to follow its progress!
If you need to make changes to your order, please contact our customer service team as soon as possible. We can assist with adjustments if your order has not yet been processed. We process orders in 1-3 days, leaving some time to make changes. You can contact us at info@thecrystalmemories.com
Once your order ships, you'll receive an email with your order tracking information. We do have a processing/handling time before shipping while we edit the backgrounds out of your image, convert it to 3D and personally engrave it. If for some reason you still haven't received your tracking link, please contact us at info@thecrystalmemories.com
Due to the personalised nature of our products, we do not offer returns. However, we want you to be completely satisfied with your purchase. So, if your crystal arrives damaged or if there is an issue with the design, we will be happy to provide a refund or send a free replacement. Please contact us within 14 days of receipt to resolve any issues at info@thecrystalmemories.com
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