Our crystals are clear K9 glass with a design laser-etched into the center via subsurface laser engraving.

When you place your secure order on our site, we send your artwork to our designers to edit the background contents out for clarity. Then, we take the edited file and our designers convert it to a three dimensional scene using the same 3D modeling software that the movies pros use for their Hollywood blockbusters. After that, we will place the three dimensional scene onto our engraving software, load your crystal into the laser engraver, and begin the engraving process.

Unfortunately, because of the way the Engraving Process works, we aren't able to create engravings in color. With our engraving process, we don't actually print anything or use any ink on your crystal. We create "microfractures" in the crystal with a laser beam that allows us to create images in the glass in shades of white.

Wouldn't that be neat? Unfortunately, though, we cannot offer custom shapes. Our crystals are all pre-shaped and cut by specialized glass manufacturers so that we can focus on engraving and shipping and delivering your order by your guaranteed delivery date, in a padded gift box designed to fit the crystal shape you select.

For standard shipping, we process orders in 1-3 business days, with delivery taking an additional 5-7 business days. We also offer a Premium Insured Shipping option, which ensures your order is processed within 48 hours and delivered in just 3-5 business days. Plus, if your item is damaged during transit, we will replace it, no questions asked. Once your order is shipped, you'll receive tracking details to follow its progress!

Once your order ships, you'll receive an email with your order tracking information. We do have a processing/handling time before shipping while we edit the backgrounds out of your image, convert it to 3D and personally engrave it. If for some reason you still haven't received your tracking link, please contact us at info@thecrystalmemories.com

If your crystal arrives damaged, please take photos of the damage and email them to us. We will arrange for a replacement print to be sent to you at no additional cost.

Standard shipping is completely free within the UK and US. For Premium Insured Shipping, the cost is calculated at checkout based on your location and order details.

Due to the personalised nature of our products, we start the creation process quickly. Please review your order carefully before submitting it. If you need to make changes, contact us immediately, and we'll see what we can do.

If you need your crystal by a specific date, please contact us, and we’ll do our best to accommodate your request. We offer a Red Carpet option for expedited orders, with costs depending on your requirements. Reach out to us to discuss your timeline and options!

Generally, you can change your shipping address within 24 hours. Make sure to contact us immediately with your order number, and the correct address. The more information you provide, the sooner we can change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Make sure you type ‘Urgent: Change Order Details’ in the subject line. Any other title may cause a delay in the delivery of your order.

Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it’s best to contact the postal service.

Orders can be canceled for a full refund before production begins. Once the item has entered production a processing fee will apply for cancellations. However, if it has been shipped, or is in transit, cancellations are no longer possible. We recommend customers review their details carefully before placing the order and notify us of any issues no later than the following morning. We begin processing orders as soon as possible to ensure they arrive on time. If you need to cancel your order, you can do so before it ships. Contact us as soon as possible to request a cancellation.

We accept all major credit cards, PayPal, and various other payment methods. All payments are processed through a secure checkout system.

Absolutely. We take your security very seriously and use industry-standard encryption to protect your personal and payment information.