For standard shipping, we process orders in 1-3 business days, with delivery taking an additional 5-7 business days. We also offer a Premium Insured Shipping option, which ensures your order is processed within 48 hours and delivered in just 3-5 business days. Plus, if your item is damaged during transit, we will replace it, no questions asked. Once your order is shipped, you'll receive tracking details to follow its progress!

If you need to make changes to your order, please contact our customer service team as soon as possible. We can assist with adjustments if your order has not yet been processed. We process orders in 1-3 days, leaving some time to make changes. You can contact us at info@thecrystalmemories.com

Once your order ships, you'll receive an email with your order tracking information. We do have a processing/handling time before shipping while we edit the backgrounds out of your image, convert it to 3D and personally engrave it. If for some reason you still haven't received your tracking link, please contact us at info@thecrystalmemories.com

Due to the personalised nature of our products, we do not offer returns. However, we want you to be completely satisfied with your purchase. So, if your product arrives damaged or if there is an issue with the design, we will be happy to provide a refund or send a free replacement. Please contact us within 14 days of receipt to resolve any issues at info@thecrystalmemories.com